Warranty details & procedures
Warranty Details & Procedures
Missouri Wind and Solar provides a limited 12-month limited warranty on Missouri Wind and Solar produced wind turbines. A 90-day warranty applies to hydro applications (see details under the Permanent Magnet Generators and Permanent Magnet Alternators heading).
All warranty claims must be accompanied by the original proof of purchase.
Wind Turbine Blades
Terms and conditions for wind turbine blade warranty:
Missouri Wind and Solar provides a limited 12-month limited warranty on Missouri Wind and Solar Raptor and Falcon wind turbine blades if they break under normal use, provided that the wind turbine blades are used with hubs sold by Missouri Wind and Solar. 12-month warranty begins at date of purchase and is non-transferable.
Wind Turbine Blade Warranty does not apply to:
Over-tightening of bolts
Strike from flying debris from extreme wind, tornado or hurricanes, or falling trees
Wind turbines should be lowered in extreme wind and storm conditions to prevent damage. Blade damage due to above circumstances will void warranty.
Buyer is responsible for shipping costs. All broken blades must be returned to Missouri Wind and Solar for replacement, including proof of purchase, at the expense of the owner.
Permanent Magnet Generators (PMG) and Permanent Magnet Alternators (PMA)
Missouri Wind and Solar provides a 12-month limited warranty on all permanent magnet generators (PMGs) and permanent magnet alternators (PMAs) purchased directly from Missouri Wind and Solar that are used in conjunction with Missouri Wind and Solar Raptor and Falcon wind turbine blades. Warranty covers workmanship and manufacturer defects. 12-month warranty begins at date of purchase and is non-transferable.
Hydro, Gas, and Belt Driven Applications
Missouri Wind and Solar provides a 90-day warranty on the 12 Volt Freedom 1600 watt, Freedom II 2000 watt PMG and 7 magnet PMAs that are used for hydro and belt driven applications. Only 12 volt motors should be used in these applications. All hydro applications must include the use a cooling fan.
Customer is responsible for all shipping costs and must provide proof for purchase. Warranty is non-transferrable.
PMA and PMG Warranty does not apply to:
Damage from marine use and/or saltwater environments
Corrosion due to saltwater air
Application outside manufacturer recommendations
Wind turbines should be lowered in extreme wind and storm conditions to prevent damage. Wind turbines should not be switched to "brake" in over 20 MPH winds. The user should wait until the wind turbine has slowed between gusts.
Procedures for Warranty Repairs:
OBTAIN AN RMA #
All repairs must have an RMA number for processing.
Packages without an RMA number on the outside of the package may not be accepted.
RETURN PACKAGING – Repack the product in its original packaging, if available, or in similar packaging. The RMA number must be clearly marked on the outside box / package.
INSURANCE AND TRACKING - Missouri Wind and Solar, LLC is not responsible for products that are damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number. We also recommend that you insure the package for the cost of the item.
Upon receipt of an RMA number, ship repair items to the following address:
Missouri Wind and Solar
Attn: Warranty Dept.
332 Cobblestone DR
Seymour, MO 65746