AIMS Power® Warranty Procedures
AIMS Warranty Repairs:
Any AIMS Power® products purchased through Missouri Wind and Solar that qualify for warranty must be returned to the product manufacturer for repairs and/or replacement at the discretion of AIMS Power®.
Missouri Wind and Solar does not perform warranty work or replacements for AIMS Power® products. You must contact the manufacturer directly and follow their return policies.
Do not send AIMS Power® products to Missouri Wind and Solar - we will not accept them and the package will be refused at the sender's expense.
AIMS Power® PRODUCT WARRANTY POLICY
All AIMS Power™ products come with warranty coverage against manufacturer defects as follows, from the date of purchase, unless otherwise indicated:
1-Year for non ETL (Extract, Transform and Load) units
2-Years for ETL (Extract, Transform and Load) units and batteries
3 Years for generators
Batteries – product specific
Solar products – product specific
Cables - 10 years
Within the warranty coverage period, AIMS Power™ will either repair or replace, at its sole discretion, the defective product.
Any shipping charges that occur as a result of a warranty return or exchange are NOT covered by the warranty and are the responsibility of the customer.
The warranty does not cover the following:
Products that AIMS Power™ determine, in its sole discretion, to be free of any material or workmanship defects or flaws
Products evidencing excessive wear, misuse or alteration
Products with missing or defaced labels, stickers, or other identifying information
Improper care or storage (e.g. water damage, exposure to extreme heat or cold temperatures, unsanitary environment)
Alterations or customization
Items that were purchased second hand, or from an unauthorized seller (if you want to know if a seller is authorized, call us at 775-359-6703)
Items outside of the covered warranty period
RECEIVING YOUR ORDER - Be sure to inspect for any damage or incorrect quantities BEFORE signing for the product. If you accept the product make sure to have the carrier NOTE the damage before signing.
It is the goal at AIMS Power™ to provide a comprehensive and hassle-free return and exchange process. As such, please review the below process before initiating warranty claim.
Contact AIMS Power™ via phone or email to submit your warranty return request and obtain a Return Merchandise Authorization (RMA) number.
Note: Be sure to provide the name from the original order as well as a copy of your receipt. Include a detailed description of the problem.
An automated email will then be sent to the address indicated on the warranty return request containing further instructions regarding packing, shipping and documentation to include when returning the product as well as an RMA authorization number.
Once the return is received and inspected an e-mail will be sent informing you that the return has been approved and processed. If there are any issues with the return, an additional e-mail will be sent notifying you of such.
OTHER ITEMS OF NOTE:
AIMS Power™ DOES NOT cover return shipping. Any Product that is returned and deemed to be of working condition or was returned without all of the required information, and the customer has not paid for return shipping, may be disposed of or destroyed after 90 days.
Any requested information that is not provided in a timely manner could result in delayed processing of your return.
WHEN SHIPPING THE PRODUCT FOR A RETURN:
Ensure the product is packed accordingly to avoid being damaged in-transit. Include original packaging. Use proper protective material to ensure package arrives without damage.
Ensure some form of shipment tracking is used.
It is strongly recommended to insure the shipment.
AIMS Power™ is not liable for products that are lost or damaged in-transit.
The RMA authorization email will indicate what, if any, other product contents need to be sent in with the returned product.
For any other questions please contact Aims Power™ via phone or email.
OBTAIN A RMA #
All returns must have a RMA number for processing.
Packages without a RMA number on the outside of the package will not be accepted.
PRODUCT DAMAGED IN TRANSIT – If your product arrived DAMAGED in transit, it is best to REFUSE it back to the carrier attempting delivery. Please inform AIMS Power® of the refusal. If you accept the package, make sure it is noted on the carrier’s delivery record in order for AIMS Power® to file a damage claim. Save the merchandise and the original box and packing it arrived in; notify AIMS Power® immediately to arrange for a carrier inspection and pick up of the damaged merchandise.
DEFECTIVE PRODUCT – After 30 days, defective product may be returned for repair or exchange only, at AIMS®’s option.
Upon receipt of an RMA number, ship returns to the following address:
Attn: Returns Dept.
9550 Gateway Drive
Reno, NV 89521
Any legal action to enforce any of the terms of this or any other agreement shall be governed by the laws of the State of Nevada and may be instituted in state or federal court.
For the most complete, up to date warranty return information, please visit the Aims Power Terms & Conditions page.