AIMS Power® Warranty Procedures
AIMS Warranty Repairs:
Any AIMS Power® products purchased through Missouri Wind and Solar that qualify for warranty must be returned to the product manufacturer for repairs and/or replacement at the discretion of AIMS Power®.Missouri Wind and Solar does not perform warranty work or replacements for AIMS Power® products.
You must contact the manufacturer directly and follow their return policies.
Do not send AIMS Power® products to Missouri Wind and Solar - we will not accept them and the package will be refused at the sender's expense.
AIMS Power® PRODUCT WARRANTY POLICY
AIMS Power® will either repair, replace, or refund at its option, defective AIMS Power® branded products according to the specified warranty periods below:
- All AIMS Power® branded products—1 year warranty unless noted differently on product. Warranty is void if product has been altered, scratched, damaged or tampered with in any way.
TO RETURN MERCHANDISE:
OBTAIN AN RMA #
1. All returns must have a RMA number for processing.
2. Packages without a RMA number on the outside of the package will not be accepted.
RETURN PACKAGING – Repack the product in its original packaging, along with all manuals and related materials. Place the packaged product in a protective outer box. The RMA number must be clearly marked on the outside box / package. Please Note: We must receive all original products in order to process your return or exchange.
AIMS Power® is not responsible for products that are damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.
RETURN SHIPPING CHARGES – The customer is responsible for shipping charges on returned products; AIMS® will send replacements via Ground freight at no charge. We recommend shipping via ground.
RETURN SHIPPING METHOD – AIMS Power® strongly recommends you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your Tracking Number.
PRODUCT DAMAGED IN TRANSIT – If your product arrived DAMAGED in transit, it is best to REFUSE it back to the carrier attempting delivery. Please inform AIMS Power® of the refusal. If you accept the package, make sure it is noted on the carrier’s delivery record in order for AIMS Power® to file a damage claim. Save the merchandise and the original box and packing it arrived in; notify AIMS Power® immediately to arrange for a carrier inspection and pick up of the damaged merchandise.
RETURNED PRODUCT CONDITION:
LIKE NEW CONDITION – All returned products must be returned 100% complete, including all of its components, all original boxes and packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer.
INCOMPLETE, SCRATCHED or DAMAGED CONDITION – AIMS Power® reserves the right to refuse crediting the customer’s account and the product will be returned to the customer.
DEFECTIVE PRODUCT – After 30 days, defective product may be returned for repair or exchange only, at AIMS®’s option.
Upon receipt of an RMA number, ship returns to the following address:
Attn: Returns Dept.
9736 South Virginia Street, Suite A
Reno, NV 89511
Any legal action to enforce any of the terms of this or any other agreement shall be governed by the laws of the State of Nevada and may be instituted in state or federal court.
All information you provide to us will be kept confidential. We will never sell, exchange or market it in any way.